Terms and Conditions

Table of Contents:

Article 1 - Definitions

Article 2 - Identity of the entrepreneur

Article 3 - Applicability

Article 4 - The offer

Article 5 - The agreement

Article 6 - Right of withdrawal

Article 7 - Costs in case of withdrawal

Article 8 - Exclusion of right of withdrawal

Article 9 - The price

Article 10 - Conformity and warranty

Article 11 - Delivery and implementation

Article 12 - Force majeure

Article 13 - Duration Trades: duration, termination and renewal

Article 14 - Payment

Article 15 - Complaints

Article 16 - Disputes

Article 17 - Additional or different terms

Article 18 - Privacy Policy

 

Article 1 - Definitions

In these terms and conditions shall apply:

1. Reflection time: The period within which the consumer can exercise his right of withdrawal;
2. Consumer: The natural person not acting in the exercise of professional or business and a distance contract with the entrepreneur;
3. Day: Calendar;
4. Length Transaction: A remote agreement with regard to a range of products and / or services, whose delivery and / or purchase obligation has been spread over time;
5. Durable medium: Any means that the consumer or business that enables information addressed personally to him to store in a way that future consultation and unaltered reproduction of the stored information.
6. Right of Withdrawal: The ability for the consumer to waive the distance contract within the cooling-off period;
7. EntrepreneurThe natural or legal products and / or remote services and consumer services;
8. Distance contractMeans an agreement made in the context of a system organized by the Entrepreneur for distance sale of products and / or services, to conclude the agreement exclusive use of one or more means of distance communication;
9. Technology for distance communication: Means that can be used to conclude an agreement without the consumer and the entrepreneur coming together in the same space.

 

Article 2 - Identity of the entrepreneur

Florastore BV (www.florastore.com)
Quartz Road 50
2665NN Bleiswijk
The Netherlands

E-mail: info@florastore.com

Chamber of Commerce: 59801735

VAT identification number: NL853649686B01

 

Article 3 - Applicability

1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these general conditions made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, indicated that the general conditions for the entrepreneur to see and they will be sent. As soon as possible free of charge to the consumer
3. If the distance contract is concluded electronically, notwithstanding the preceding paragraph and before the distance contract is concluded, the text of these terms and conditions are set in such a way that the consumer in the consumer made available electronically a simple way can be stored on a durable medium. If this is not reasonably possible, before the distance contract is concluded, indicated where the general conditions may be taken and that they electronically or otherwise will be sent free of charge. Request of the consumer electronically
4. In the event that in addition to these terms and conditions specific product or service conditions apply, the second and third paragraphs shall apply and the consumer in case of conflicting terms always rely on the applicable provision that is most favorable to him 's.

 

Article 4 - The offer

1. If an offer is of limited duration or subject to conditions, this will be explicitly stated in the offer.
2. The items offered are for decoration and not for consumption.
3. The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to allow a good assessment of the offer by the consumer. If the entrepreneur uses images, they are a true and fair view of the products and / or services offered. Apparent mistakes or manifest errors in the offer do not bind the entrepreneur.
4. Each offer contains such information that is clear to the consumer what rights and obligations are involved in accepting the offer. This concerns in particular:
   1. The price including taxes;
   2. the possible costs of delivery;
   3. The manner in which the agreement will be established and what action is required for this purpose;
   4. Whether or not it applies to the right of withdrawal;
   5. The manner of payment, delivery and execution of the agreement;
   6. The time limit for acceptance of the offer or the period within which the entrepreneur guarantees the price;
   7. The level of the distance communication fee if the cost of using the remote communication technology is calculated on a different basis from the regular base rate for the means of communication used;
   8. Whether the agreement is archived after the creation, and if so, how it is consulted for the consumer;
   9. The way in which the consumer can check and, if desired, recover the information provided by him under the agreement before conclusion of the agreement;
   10. Any other languages ​​in which, in addition to the Dutch, the agreement can be concluded;
   11. The codes of conduct which the entrepreneur has undergone and the way in which the consumer can consult these codes of conduct by electronic means; and
   12. The minimum duration of the remote agreement in case of a long-term transaction.

 

Article 5 - The contract

1. The agreement is subject to the provisions of paragraph 4, established at the time the consumer accepts the offer and meet the corresponding conditions.
2. If the consumer has accepted the offer by electronic means, the entrepreneur immediately confirms receipt of acceptance of the offer by electronic means. As long as the acceptance of this acceptance has not been confirmed by the entrepreneur, the consumer can terminate the agreement.
3. If the agreement is created electronically, the trader will take appropriate technical and organizational measures to protect the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the trader will take suitable security measures.
4. The entrepreneur can - within the law - inform whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a sound conclusion of the distance agreement. If on the basis of this investigation the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the implementation.
5. The entrepreneur will the product or service to the consumer the following information, in writing or in such a way that it can be stored on a durable medium, enclose the consumer in an accessible manner:
   1. The visiting address of the entrepreneur's establishment where the consumer is entitled to complaints;
   2. The conditions under which and the manner in which the consumer may use the right of withdrawal or a clear notification of the exclusion of the right of withdrawal;
   3. The information about guarantees and existing post-purchase service;
   4. The information contained in article 4 paragraph 3 of these terms, unless the entrepreneur has already provided this information to the consumer prior to the performance of the agreement;
   5. The terms for termination of the agreement if the agreement is of a duration of more than one year or indefinite duration.
6. In the event of an overdraft transaction, the provision in the previous paragraph applies only to the first delivery.

 

Article 6 – Right of withdrawal

When delivering products:

1. When purchasing products, the consumer has the opportunity to dissolve the agreement without notice for reasons during 7 days. This term will expire on the day following receipt of the product by the consumer or a consumer appointed by the consumer and notified to the entrepreneur.
2. During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

On delivery of services:

3. When providing services, the consumer has the option to dissolve the agreement without stating reasons during at least fourteen days, commencing on the day of entering into the agreement.
4. To exercise his right of withdrawal, the consumer focus to the information provided by the operator to supply and / or before the relevant provision reasonable and clear instructions.

Article 7 - Costs in case of withdrawal 

1. If the consumer exercises his right of withdrawal, the consumer will be responsible for the cost to return the goods.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than within 30 days after the return or cancellation.

 

Article 8 - Exclusion of the right of withdrawal 

1. The entrepreneur can exclude the consumer's right of withdrawal to the extent provided for in paragraph 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, or at least in time for the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
   1. which have been created by the supplier to the consumer's specifications;
   2. that are clearly personal in nature;
   3. that can not be returned due to their nature;
   4. that spoil or become obsolete;
   5. whose price depends on fluctuations in the financial market over which the trader has no influence;
   6. for individual newspapers and magazines;
   7. For audio and video recordings and computer software that the consumer has broken the seal.
3. Exclusion of the right of withdrawal is only possible for services:
   1. Regarding accommodation, transport, restaurant or leisure activities on a particular date or during a certain period of time;
   2. Whose delivery has been explicitly agreed by the consumer before the period of reflection has expired;
   3. Regarding bets and lotteries.
4. Explicitly excluded from the right of withdrawal are living organisms, including in particular, but not limited to, plants, to which paragraph 2 sub a, c and d apply.

 

Article 9 - Price

1. During the period of validity of the offer, the prices of the products and / or services offered will not be increased, except for price changes due to changes in VAT rates.
2. Notwithstanding the preceding paragraph, the business products or services whose prices are subject to fluctuations in the financial market over which the trader has no influence, with variable prices. These fluctuations and the fact that any price targets, are stated in the offer.
3. Price increases within 3 months after the conclusion of the contract are only allowed if they result from legislation or regulations.
4. Price increases 3 months after the conclusion of the contract are only permitted if the trader has agreed to this and:
   1. they are the result of legislation or regulations; whether
   2. The consumer has the power to cancel the agreement as of the date of the price increase.
5. The prices mentioned in the offer of products or services include VAT.
6. For orders larger than 10 products, a surcharge may be calculated on the shipping costs automatically calculated by the system. The decision on this will be presented to the customer. If the customer does not agree with the adjusted shipping costs, the agreement will be terminated free of charge.
7. The prices shown in our webshop include 9% Dutch VAT. Are you ordering from another country? Then you pay your local rate. You will see this amount after filling in your address details. Sometimes the price can be slightly higher, but also lower. In any case, we transfer the entire VAT amount to the government of your country, we do not earn anything extra from it.

Article 10 - Conformity and Guarantee 

1. The entrepreneur ensures that the products and / or services comply with the agreement, the specifications specified, the reasonable requirements of validity and / or usability and the statutory provisions existing on the date of the conclusion of the agreement and / Or government regulations. If agreed, the entrepreneur also ensures that the product is suitable for other than normal use.
2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer may apply to the entrepreneur under the agreement.

Article 11 - Delivery and implementation 

1. The entrepeneur will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has informed to the company.
3. Taking into account what is stated about this in article 4 of these general terms and conditions, the company will execute accepted orders with due speed but at the latest within 30 days unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the contract without costs and is entitled to any compensation.
4. In case of dissolution in accordance with the preceding paragraph, the trader will refund the consumer as soon as possible, but no later than paid 30 days after repudiation.
5. If delivery of a ordered product proves impossible, the entrepreneur will make an effort to make a replacement article available. Delivery will be reported in a clear and comprehensible manner that a replacement article is delivered. For replacement items right of withdrawal can not be excluded. The cost of any return shipping is at the expense of the entrepreneur.
6. The risk of damage and / or loss of products rests with the entrepreneur until the time of delivery to the consumer or a predetermined representative and known to the entrepreneur, unless explicitly agreed otherwise.

 

Article 12 - Force majeure

1. If delivery cannot be made in accordance with the agreement due to force majeure, the entrepreneur must inform the consumer of this as soon as possible by e-mail or telephone, without being obliged to pay any compensation. In the event of force majeure, the entrepreneur can - after consultation with the consumer - terminate the agreement or suspend delivery until the time at which the force majeure situation ceases to exist. If, in the event of suspension, the consumer experiences a delay of more than five days, the consumer is entitled to notify in writing that the purchase agreement is considered dissolved. The following and similar circumstances are considered force majeure:
   1. late or qualitatively unacceptable delivery from one or more suppliers; 
   2. restrictive government measures; 
   3. total or partial strike or disruption in the internal and external transport system; 
   4. riots and other disturbances that prevent the timely execution of the agreement; 
   5. total or partial stagnation in the production apparatus of - or strikes or lockouts in - the company or that from which goods or raw materials or products are obtained;
   6. extreme weather conditions (temperatures too high or too low) which will permanently damage the product.

 

Article 13 - Duration Trades: duration, termination and renewal

Termination

1. The consumer can terminate an agreement that has been concluded for an indefinite period and that extends to the regular delivery of products (including electricity) or services, at any time with due observance of the agreed cancellation rules and a notice period of no more than one month.
2. The consumer can terminate an agreement that has been entered into for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time by the end of the specified term, with due observance of the agreed cancellation rules and a notice period of at least highest one month.
3. The consumer can agree the agreements mentioned in the previous paragraphs:
   1. cancel at any time and not be limited to cancellation at a specific time or during a specific period;
   2. At least terminate in the same manner as they have been incurred by him;
   3. Always terminate with the same notice period as the entrepreneur has undertaken for himself.

Extension

4. An agreement that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services may not be tacitly renewed or renewed for a specified period.
5. Contrary to the previous paragraph, a contract that has been entered into for a definite period and that extends to the regular delivery of daily news and weekly newspapers and magazines may be tacitly renewed for a fixed period of a maximum of three months, if the consumer opposes this extended agreement. can cancel the end of the extension with a notice period of no more than one month.
6. An agreement entered into for a certain period of time and which involves the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer can terminate at any time with a notice period of no more than one month and a notice period of no more than Three months in the event of the agreement being scheduled, but less than once a month, delivery of daily, news and weekly newspapers and magazines.
7. A limited-term agreement for the regular delivery of daily, news and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Duration

8. If an agreement has a duration of more than one year, after one year, the consumer may terminate the agreement at any time with a notice period of no more than one month unless reasonable and fairness resists termination before the end of the agreed term.

 

Article 14 - Payment

1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 14 days after the start of the reflection period as referred to in Article 6 paragraph 1. In the event of an agreement to provide a service, this period commences after the consumer has received the confirmation of the agreement.
2. When selling products to consumers are stipulated. In terms never a prepayment of more than 50% If payment is agreed, the consumer may not assert any rights regarding the execution of the order or service (s) before the advance payment has been made.
3. The consumer has the duty to report. Inaccuracies in data supplied or specified payment immediately to the operator
4. In case of default by the consumer, the operator subject to statutory limitations, the right to the consumer to spend. Advance reasonable expenses will be made known

 

Article 15 - Complaints 

1. The entrepreneur has a well-publicized complaints and deals with complaints under this procedure.
2. Complaints about the implementation of the agreement must promptly, fully and clearly described to be submitted to the entrepreneur, after the consumer has discovered the defects.
3. Complaints submitted to the trader will be answered from the date of receipt. Within 14 days If a complaint is a foreseeable longer processing time, within the period of the 14 days responded with an acknowledgment of receipt and indicating when the consumer can expect. A more detailed answer
4. If the complaint can not be resolved by mutual agreement, a dispute arises which is susceptible to the dispute settlement.

Article 16 - Disputes 

1. Contracts between the entrepreneur and the consumer covered by these terms and conditions shall be governed by Dutch law.
2. For disputes you can contact the European Online Dispute Resolution (ODR) platform via the following website: https://ec.europa.eu/consumers/odr/

 

Article 17 - Additional or different terms

Additional or different provisions of these terms may not be to the detriment of the consumer and should be recorded or in such a way that they can be stored on a durable medium. Consumers in an accessible manner

 

Article 18 - Privacy Policy

This is the website of FloraStore BV

Our business and postal address is:

Quartz Road 50
2665NN Bleiswijk
The Netherlands

Our registration number at the Chamber of Commerce is 59801735
Our VAT number is NL853649686B01

We collect personal information, such as email, billing and shipping address and phone numbers. Our primary goal in collecting personal information is to provide you as a visitor with a smooth, efficient and personalized shopping experience. For example, we contact customers who have abandoned their shopping cart to see if there was a problem. 

When you visit our website, we store:
- Jold domain name and your e-mail address when you visit our web page, to the extent possible
- Jold email address as je posts messages/questions on this website
- Jold email address as je communicates this to us
- Jold email address as je participates in discussion forums
- the domain name of other sites that je you have consulted to go to our site
- all information regarding the pages that je you have consulted on our site
- any information you have voluntarily provided (for example, survey information and/or site registration)

This information is used to improve the content of our website.
The information may be passed on to other organisations with which we have contractual relationships, who may use the information for commercial purposes (except where je objects to this – see further).

We use cookies on this site:
- to your to register preferences
- to record information sessions, such as information about what je adds to your boodschappenlijst
- to register information specific to you, such as the web pages you visit je you have consulted to go to our site
- to je to inform you of new features during your next visit to our site je might interest
- to your to record past activities on the site, in order to je to provide better service on your next visit
- to customize the content and presentation of the site based on your browser type or other information sent by the browser

We have no partnerships or special relationships with third parties on the Internet.

When we transfer or receive your data on our website, we always use encryption technologies that are recognized as common standards within the IT sector.
We have put in place the necessary security measures to prevent the loss, unauthorized use or alteration of information we receive on our site.

About communication by email

If you do not wish to receive emails from our company in the future, you may contact us at the address listed above.
We may share the email addresses of individuals who have visited our site with organizations with whom we have contractual relationships and who offer products or services that je could be of interest. If you do not wish your email address to be shared with other companies or organizations, please contact us at the above address.

Our company may use consumer information for new purposes not yet provided for in our privacy policy. In that case, we will contact you before using your data for these new purposes, to inform you of the changes to our regulations for the protection of personal data and to je to offer the opportunity your to refuse participation.

Upon request, we offer visitors to our site the opportunity to correct any incorrect information we maintain about them. If you your If you wish to improve your personal data, please contact us at the above address.

If you feel that our site is not following our privacy policy, please contact us.